Return Policy

If the return is caused by the consumer, the consumer should be responsible for shipping costs. The specific fee should be based on the express company you choose. If the goods received are damaged or incorrect due to our reasons, the consumer does not have to pay shipping costs for this reason.

Cancellation

We accept the cancellation of an order before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept returns of products. Customers have the right to request a return within 14 days of delivery of the goods.

To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in its original packaging. To complete your return, we will need a receipt or proof of purchase. Please contact our customer service to make sure you are sending the package to the correct address.

Notes

 

Customised or personalised items are not eligible for a 14-day refund.

If the return is caused by the consumer, the consumer is responsible for shipping costs. The cost depends on the express company you choose.

 

If the goods received are damaged or incorrect for our reasons, the consumer does not have to pay the shipping costs.

 

No restocking fee will be charged to the consumer for returning a product;Translated with besidesil.com (free version)

Refund (if applicable)

 

Once we have received and verified your return, we will send you a receipt confirmation by e-mail. We will also inform you of the approval or rejection of your refund. If your refund is approved, it will be processed within a certain number of days and automatically credited back to your credit card or original payment method

Late or missing refunds (if applicable)

 

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as it may take some time for your refund to be officially booked. Next, contact your bank. It often takes some time for the refund to be booked. If you have done all this and still haven't received your refund, please contact us at service@besidesil.com.

 

Contact our customer service team at service@besidesil.com for the return address.

If the return is caused by the consumer, the consumer is responsible for shipping costs. The specific costs are based on the express company you choose.

If the goods received are damaged or incorrect for our reasons, the consumer does not have to bear the shipping costs for this.

Return shipping time and specific return shipping costs that may have to be paid by the consumer

    Items returned within 180 days and priced over £48.99 will be returned free of charge.

Items returned within 180 days and priced over £48.99 will be returned free of charge. items returned within 90 days and priced over £39.99 will be returned free of charge. items returned within 90 days and priced over £34.99 will be subject to a £5.99 delivery charge.

Items returned within 180 days and priced over £48.99 will be subject to a £5.99 delivery charge. items returned within 90 days and priced over £34.99 will be subject to a £5.99 delivery insurance charge. Orders may be cancelled if the consumer makes a request to do so prior to dispatch and within the period specified by the shop.

Return shipping charges

     ➢ If the item arrives defective or damaged, the shipping costs will be borne by the seller.

➢ The cost of an expedited delivery chosen by the consumer (if the consumer voluntarily chooses a more expensive delivery method) is not eligible for a refund of these costs.

Refund Procedure

With our return policy of 14 days or less, you can return a product within 14 days of receipt and we will be happy to refund you If you are returning an item, please make sure it is unused and in good condition, exactly as you received it, including the labels. The package must also contain information such as the order number and reason for return. If these conditions are not met and the product is sent to us in unacceptable condition, we reserve the right not to issue a refund or exchange. To process your return, you must send us your proof of purchase or receipt. To process your refund, we need a response with photo or video via email. Refunds will be issued within 5 working days after verification. We strongly recommend that you do not return your item directly to the manufacturer, as you will be liable for all return costs to our partner resellers with the correct package tracking number. Without a tracking number, our company is not responsible for packages lost in transit.

   

return address

3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.